Shipping policy
Shipping Policy
We want your Mojoro order to arrive quickly and safely. Here's everything you need to know about our shipping. 🐾
Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| Below HK$300 | HK$50 |
| HK$300 and above | Free |
Free shipping covers one delivery attempt only. If a parcel is returned due to an incorrect address or failed delivery, a re-delivery fee of HK$50 will be charged to the customer before the order is resent.
Processing Time
All orders are carefully packed and prepared before dispatch:
- Standard orders (non-personalised items) are processed and shipped within 2–3 business days of your order being placed
- Personalised and embroidered orders (including custom bandanas) are processed and shipped within 10 business days
Please note that business days are Monday to Friday, excluding Hong Kong public holidays.
Delivery
Orders are delivered by local courier service within Hong Kong. Once dispatched, most orders arrive within 1–2 business days.
You will receive a notification with your tracking details once your order has been shipped.
Order Changes and Cancellations
Once payment is confirmed, we begin processing your order immediately. If you need to make any changes or cancel your order, please contact us as soon as possible at hello@mojoro.net, or through our Instagram. We will do our best to accommodate your request, but we cannot guarantee changes can be made once processing has begun. If your order has already been dispatched, changes can only be made through our returns process.
Coverage
We currently deliver to all areas within Hong Kong. We do not offer international shipping at this time.
Important Notes
- Please ensure your delivery address and recipient name are correct before placing your order. We are unable to take responsibility for delays or failed deliveries resulting from incorrect address information.
- Orders are processed during business hours (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
- During busy periods (e.g. festive seasons), processing times may be slightly longer. We will do our best to keep you updated.
- If you have any questions about your delivery, please contact us at hello@mojoro.net and we'll be happy to help. 🐾